Shipping policy

At Plentum, we're dedicated to ensuring your pet's wellness products are delivered to you efficiently and reliably. This policy outlines our shipping procedures to provide you with a clear understanding of how we process and deliver your orders.

Order Processing

  • All orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been processed.

Shipping Methods

  • Shipping time depends on the carrier and your distance from our fulfillment center
  • Statistically, we have seen 2-4 day shipping times.
  • Shipping carriers may include but are not limited to: USPS, FedEx, UPS.
  • The available shipping options and their costs will be displayed at checkout.

Shipping Costs

  • Shipping costs are calculated based on the following factors:
    • Delivery destination
    • Weight and dimensions of the package
    • Selected shipping method
  • We offer free standard shipping for orders over $50.  
  • The total shipping cost will be displayed at checkout before you complete your purchase.

Delivery Timeframes

  • Delivery timeframes are estimates and not guarantees.
  • Please allow for potential delays due to:
    • Weather conditions
    • Carrier delays
    • High volume of orders during peak seasons
  • We are not responsible for delays outside of our control, but we will do our best to keep you informed.

Shipping Restrictions

  • We currently ship to the contiguous United States.
  • We do not ship to P.O. Boxes.
  • Shipping to Alaska and Hawaii may incur additional charges and extended delivery times.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email.
  • This email will contain a tracking number that you can use to track your order's progress.  
  • You can also track your order by logging into your Plentum account.

Delivery Issues

  • If you experience any issues with your delivery, such as:
    • Lost or stolen packages
    • Damaged items
    • Delivery to the wrong address
  • Please contact our customer support team immediately. We will work with you and the carrier to resolve the issue as quickly as possible.

Contact Information

If you have any questions about our shipping policy, just reach out to us here

Note: For information on returns and refunds, please visit our Return and Refund Policy Page.