Frequently asked questions

We ship to all 50 US states, including Alaska and Hawaii. Orders to Alaska and Hawaii can take a few extra days to arrive.

If you're outside the U.S., join our newsletter and you'll hear first when we ship somewhere new, plus updates, offers and tips for your dog.

Pre-orders for the four new supplements ship by Mon Oct 26. If your order also includes Microbiome Care, the whole order ships together by Mon Oct 26. Otherwise, orders usually ship within 1 to 2 business days, and delivery takes 2 to 7 business days, depending on where you live. Once your order ships, you'll get a tracking number.

Shipping is free on every subscription order and on any order over $50. Under $50, standard rates apply and are calculated at checkout.

We accept all major credit cards, PayPal and Apple Pay. If anything goes wrong at checkout, reach out and we'll help.

If your order hasn't shipped yet, we'll do our best to update the address. Contact us as soon as you can, and we'll make the change if it's still possible.

Choose automatic deliveries and your order ships every month. We email you 5 days before each one so you can adjust, skip or cancel anytime. Subscriptions renew every month until you cancel. If you subscribe to a pre-order supplement, the pre-order is your first box and ships by Mon Oct 26, then a box ships every month.

Yes. You can pause, skip or cancel anytime from your account.

Log in to your account to update your payment details, shipping address and subscription settings anytime.

If you need a hand, reach out and we'll help.

Yes. Subscribers get free shipping on every order and first access to new products and offers. Deliveries show up on schedule, so you won't run out of your dog's daily supplement.

Our quiz matches your dog to a supplement in about a minute.

Compare the supplements

Check the serving for your dog's weight on the package.

Start with half your dog's daily dose for 3 days, then the full dose for their weight.

How to give a dog powder supplement

Give the daily serving for your dog's weight:

• Microbiome Care: up to 20 lb 1 sachet; 21–50 lb 2 sachets; over 50 lb 3 sachets.
• Gut Restore, Calming Care, Itch & Immune Care, and Metabolic Care: up to 25 lb 1 sachet; 26–50 lb 2; 51–75 lb 3; over 75 lb 4.

Give it daily and keep a short log of breath, stools and coat. Judge a routine over weeks, not days.

It works best mixed into food, not served on its own. Sprinkle it over a meal or stir it into their favorite food.

If you have a picky eater, mix it into a spoonful of wet food, bone broth or a treat while they get used to it.

Keep it in a cool, dry place out of direct sunlight. You don't need to refrigerate it.

Yes, it's made for daily use and supports oral hygiene and fresher breath as part of your dog's routine. Keep up with regular vet checkups and dental care, too.

Start with half your dog's daily dose for 3 days, then the full dose for their weight. If your dog develops loose stools or seems unwell, stop giving it and contact your vet.

Keep a short log of breath, stools and coat while you give it daily. Changes are gradual, so look at the trend over weeks. Results vary.

Advanced K9 Microbiome Care is made for dogs at every life stage, from 12 weeks old to seniors. The number of sachets goes up with your dog's weight, so the dose fits small and large dogs alike.

Pre-orders of Gut Restore, Calming Care, Itch & Immune Care, and Metabolic Care ship by Mon Oct 26. You're charged at checkout. If that date changes, we'll email you, and you can cancel for a full refund. Microbiome Care on its own ships now. If your order also includes a pre-order supplement, the whole order ships together by Mon Oct 26.

LAUNCH25 takes 25% off one-time purchases of the four new supplements and bundles, through Sun Oct 25, 11:59 PM EDT. It works once per customer and can't be combined with other offers.

Every order has a 30-day guarantee. If it isn't right for your dog, contact us for a refund. Refund policy

Send us a message with your order number. We don't offer exchanges, so we'll refund you instead. We'll reply with the next steps for your refund.

If yours isn't a fan, reach out and we'll figure out the next step together, whether that's a refund or tips for easing it in.

Every order has a 30-day guarantee. If it isn't right for your dog, contact us and we'll refund you.

Each product page has a 12-week timeline that shows what to track and when to check in.

Refunds are processed within 10 business days after we approve them. Your bank may take a few more days to post it.